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How to Keep Conflicts from Spiraling

Group of young men and women volunteering in outdoor setting

Let's face it, whether we like it or not, conflict in our professional or personal lives is unavoidable. What if there is a productive way to handle disputes? Researchers are learning that disagreements can move beyond impasse through active listening and an inquiry mindset. Listen or read this The Decision Lab interview, How to Argue, with Harvard Kennedy School professor Julia Minson.

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